Executive Recruitment

Head of Services (BBRS)

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Centre for Effective Dispute Resolution
Closing date:
8th November
Job Ref:

Recruitment timetable

Closing Date
Sunday 8th November 2020
Preliminary interviews with GatenbySanderson
w/c 16th November 2020


The Centre for Effective Dispute Resolution (CEDR) is an independent, non-profit organisation and registered charity which specialises in commercial and consumer alternative dispute resolution. The Business Banking Resolution Service (BBRS) is a new not for profit organisation set up to resolve historical and current disputes between eligible small and medium sized businesses and participating banks.  CEDR has been appointed by the BBRS to provide its expertise in operating dispute resolution services by means of the provision of professional mediators and case assessors to work on cases submitted to the BBRS along with all the necessary support roles and IT infrastructure.

The Head of Service is a senior management position responsible for ensuring the smooth operation of all the services CEDR will be providing to BBRS. This is an essential role in the successful development and delivery of the service and requires a highly visible leader, charismatic with motivational qualities, always remaining calm and measured when operating under pressure.

To be considered for this role, you will need to offer extensive experience at senior management level within a multi-channel customer services environment, including a track record of implementing service improvement initiatives. You will be able to demonstrate excellent stakeholder management ability as you will serve as senior point of contact for subscribing companies and the regulatory bodies, as well as genuine team leadership ability.

This is an exciting opportunity in a new role and will suit a creative, dynamic and flexible service operations leader with first rate people skills and the confidence and gravitas to work independently with a wide range of stakeholders.  If you possess these qualities and are excited by the opportunity help drive effective dialogue and conflict management to achieve better outcomes and build a better society, we look forward to hearing from you.

For an informal, confidential discussion about the role, please contact Michelle Sander on 07341 773 817 or Karen Malia on 07384 118 626.

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How To Apply

To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.

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